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Category Archives: Complexity

The connected customer

In September of 2011, Bank of America announced it would start charging customers $5 per month to shop with their debit cards. In early October a 27-year-old gallery owner in Los Angeles named Kristen Christian set up a Facebook event page, inviting 500 of her Facebook friends to move their accounts to local credit unions […]

Complexity Killed Your Company

The following ┬áis a guest post by Jason Lorimer, fellow entrepreneur @CulturaHQ. Visit his blog and follow him on Twitter. You never change things by fighting the existing reality. To change something, build a new model that makes the old model obsolete. ~ Buckminster Fuller Ancient Civilizations I was sitting at Terminal C in Philadelphia […]

Clay Shirky on the collapse of complex business models

I just ran across an excellent post by Clay Shirky called The Collapse of Complex Business Models. The main point he makes is that as organizations grow they inevitably become more complex. Over time they optimize their structure for a complex, interdependent set of variables. That is, as they become more complex they also become […]